Frequently Asked Questions
Everything you need to know about your P’tula experience.
How do I determine the best size for my P’tula activewear?
We provide a detailed size guide on each product page. Since our fabrics vary in compression and stretch, we recommend checking the specific 'Fit Tips' for each collection to ensure you get your perfect fit.
What is your return and exchange policy?
We offer returns and exchanges within 30 days of the delivery date. Items must be in original condition, unworn, and with all tags attached. Please note that items marked as 'Final Sale' cannot be returned.
When will my order ship and how can I track it?
Orders are typically processed within 1-3 business days. Once your package ships, you will receive a confirmation email containing a tracking number to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
How should I care for my garments to ensure they last?
To maintain the quality of your activewear, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach, as these can damage the technical fibers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay to make your shopping experience more convenient.